Delivery Policy

Delivery locations

LeeshDezynes primarily serves customers in the United Kingdom. Available delivery destinations are shown during checkout, and we will not accept an order for a destination that our configured delivery service does not support.

Delivery charges

Delivery charges are calculated using the active delivery method selected during checkout and are displayed before payment. We will not add an undisclosed delivery charge after you have placed the order.

Production and delivery

Custom printing requires production before dispatch. An order may therefore pass through stages such as order confirmed, artwork review, approved for production, printing, quality check, dispatched and delivered.

An artwork issue may temporarily pause this process.

Estimated times

Any production or delivery time displayed on the website is an estimate unless expressly stated to be guaranteed. Factors affecting completion may include order quantity, product availability, printing method, artwork issues, customisation complexity, delivery destination and carrier conditions.

We will not intentionally advertise delivery speeds we are unable to offer.

Legal delivery period

Unless a different delivery period has been agreed with you, goods will be supplied within the period required under applicable consumer law. If there is a significant delay, please contact us.

Tracking

Where tracking is available, your order page may show the courier, tracking number, tracking link and dispatch status. Tracking may not update immediately after the parcel is handed to the carrier.

Incorrect delivery address

You are responsible for checking your delivery address before placing your order. Contact us immediately if you identify an error: if the parcel has not been dispatched, we will try to correct the address.

Once an order has been dispatched, we cannot guarantee that an address can be changed. Additional delivery costs caused by an incorrect customer-supplied address may be chargeable where legally appropriate.

Lost or damaged deliveries

If a parcel appears lost or arrives damaged, contact us with your order number and, where appropriate, we will investigate with the carrier. Your rights against LeeshDezynes are not replaced simply because we use a third-party courier.

Risk during delivery

For consumer orders, responsibility for the goods remains with us until the goods are delivered into your possession, or into the possession of a person you have identified to receive them, subject to applicable law.

Local collection

Local collection will only appear at checkout if LeeshDezynes has enabled that service. Where collection is offered, the website will provide the collection location, collection instructions, relevant collection times and notification when the order is ready.

Please do not travel to collect an order until you have received confirmation that it is ready.