Question 1

Can I order just one item?

Accepted Answer

Yes. Most of our clothing, drinkware and gift products can be ordered as a single item. Products that require a minimum quantity are marked on the product page.

Question 2

Can I order different sizes in one design?

Accepted Answer

Yes. Add the quantities you need for each size in the product configuration and we will print the same design across all of them.

Question 3

How do I change or cancel an order?

Accepted Answer

Contact us as soon as possible with your order number. Once a personalised item has entered production it can no longer be changed.

Question 4

Do I need design software?

Accepted Answer

No. The LeeshDezynes design studio runs in your browser. You can upload artwork, add text, change colours and position your design on the product.

Question 5

Can I save a design and come back later?

Accepted Answer

Yes. Signed-in customers can save, rename and duplicate designs. Guests get a temporary local save on the same device and browser.

Question 6

Can I design on my phone?

Accepted Answer

Yes. The studio uses a compact bottom toolbar on mobile so the product preview stays as large as possible.

Question 7

Which file types can I upload?

Accepted Answer

PNG, JPG/JPEG and SVG can be placed directly on the canvas. PDF artwork can be submitted through the upload-artwork route and we will check it manually.

Question 8

What resolution should my artwork be?

Accepted Answer

We recommend artwork at around 300 DPI at the size it will be printed. Low-resolution images may look soft or pixelated when printed.

Question 9

Do you check my artwork before printing?

Accepted Answer

We review submitted artwork for obvious technical problems and contact you if something needs attention. Content and spelling remain your responsibility via the proof approval.

Question 10

How do I choose the right size?

Accepted Answer

Each clothing product page includes a size guide. Measure a garment you already own and compare it with the chart before ordering.

Question 11

Are colours on screen exact?

Accepted Answer

Screens vary, so printed colours can differ slightly from what you see. If exact colour matching matters, contact us before ordering.

Question 12

Which payment methods can I use?

Accepted Answer

Card payments are processed by our payment provider at checkout. We never store your card details.

Question 13

Can I pay by invoice?

Accepted Answer

Business and bulk orders can be arranged on invoice. Submit a bulk quote request and we will confirm terms.

Question 14

When will my order arrive?

Accepted Answer

Production time depends on the product and is shown on each product page. Delivery time is added after dispatch, and the options and estimates are shown at checkout.

Question 15

Can I collect my order?

Accepted Answer

Collection from Andover can be selected at checkout where offered. We will contact you when your order is ready.

Question 16

Can I return a personalised item?

Accepted Answer

Personalised and made-to-order items generally cannot be returned because you changed your mind or approved an incorrect size, colour or spelling. Faulty, damaged or incorrect items are always put right.

Question 17

Do you offer quantity discounts?

Accepted Answer

Yes. Quantity breaks are applied automatically on eligible products, and larger runs can be quoted individually.

Question 18

Can you manage repeat orders for our team?

Accepted Answer

Yes. Saved designs and one-click reorder let you re-run a previous job with new sizes or quantities.

Help centre

Ordering

Designing Online

Artwork & File Setup

Products & Sizing

Payments

Delivery

Returns

Bulk Orders

Business Orders

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