Returns & Refunds

We want you to be happy with your order. Because almost everything we make is personalised, please read this alongside the proof approval you complete before checkout.

Last updated 1 June 2026

Personalised and made-to-order items

Personalised items are produced specifically for you and generally cannot be returned or refunded because you have changed your mind, or because an incorrect size, colour, spelling or design was selected and approved by you.

This does not affect your rights where an item is faulty, damaged, incorrect or materially different from the approved proof.

Faulty, damaged or incorrect items

Contact us within 14 days of delivery with your order number and clear photographs of the issue. We will review it and, where the fault is ours, reprint the item or issue a refund.

How to start a return

Email us with your order number, the item affected and photographs. Please do not return anything before we confirm, so we can advise the correct address and method.

Before you approve

Check spelling and names, check sizes against the size guide, check garment colour against your artwork colours, and check the position and scale of your design in the proof.

Start a return

Email us with your order number and photographs of the issue and we'll take it from there.